Advantro

We know that no two organizations are truly alike and the same goes for IT consulting and technical support service requirements. In order to accommodate your particular IT service and support requirements, Advantro offers a variety of affordable service packages :

Remote Support. Cost effectively manage most typical network administration, monitoring and troubleshooting tasks involving user account management, software setup and updates, security maintenance, etc. remotely, without the need for on-site visits. A monthly flat-rate fee is charged for the Remote Support package and should an on-site visit be absolutely necessary, this would be billed to you at a separate hourly rate. Telephone and email support are included in this package.

Block of Time. Satisfy your varied on-site and remote IT service and support requirements with one of our discounted Block of Time packages. The packages are offered in blocks of 20, 50, 150 and 400 hours and give you the flexibility of using the available hours as required over the length of the contract term (typically 6 or 12 months). The cost of the Block of Time must be prepaid for you to receive the applicable service rate discount. The larger the time block, the greater the discount. You may use the package hours in any number of ways including: assessments, technical troubleshooting, training, hardware & software upgrades, telephone and email support, and so on.

Per Call / Per Incident. As an alternative to time blocks and other service contracts, Advantro can provide technical support services on a pay-as-you-go basis. You are billed separately, at a set hourly rate, for every service call performed.

Ad Hoc Service Contracts. You may have a very particular IT project in mind or feel that your immediate IT requirements could be met by a short-term, single service, consulting engagement. Advantro can provide the customized IT solutions that most effectively meet them.

		Support Packages

		We know that no two organizations are truly alike and the same goes for IT consulting and technical support service requirements. In order to accommodate your particular IT service and support requirements, Advantro offers a variety of affordable service packages : Remote Support. Cost effectively manage most typical network administration, monitoring and troubleshooting tasks involving user account management, software setup and updates, security maintenance, etc. remotely, without the need for on-site visits. A monthly flat-rate fee is charged for the Remote Support package and should an on-site visit be absolutely necessary, this would be billed to you at a separate hourly rate. Telephone and email support are included in this package. Block of Time. Satisfy your varied on-site and remote IT service and support requirements with one of our discounted Block of Time packages. The packages are offered in blocks of 20, 50, 150 and 400 hours and give you the flexibility of using the available hours as required over the length of the contract term (typically 6 or 12 months). The cost of the Block of Time must be prepaid for you to receive the applicable service rate discount. The larger the time block, the greater the discount. You may use the package hours in any number of ways including: assessments, technical troubleshooting, training, hardware & software upgrades, telephone and email support, and so on. Per Call / Per Incident. As an alternative to time blocks and other service contracts, Advantro can provide technical support services on a pay-as-you-go basis. You are billed separately, at a set hourly rate, for every service call performed. Ad Hoc Service Contracts. You may have a very particular IT project in mind or feel that your immediate IT requirements could be met by a short-term, single service, consulting engagement. Advantro can provide the customized IT solutions that most effectively meet them.